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Manager Product & Platform Support (m/w/d)
Neu-Isenburg
Aktualität: 21.03.2024

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21.03.2024, Lufthansa AirPlus Servicekarten GmbH
Neu-Isenburg
Manager Product & Platform Support (m/w/d)
We offer fast, reliable solutions for our customers' incidents and ensure that underlying root causes are resolved with the customer in focus, commercial awareness and definition of done in our minds Be the Incident Manager for product related issues Enable and facilitate fast solutions to root causes by bringing the required teams together Ensure necessary product improvements for our customers within our infrastructure, processes and strategies. Ensure communication, transparency, end-to-end service accountability and escalation management Ensure implementation and achievement of KPIs Coordinate troubleshooting at 2nd and 3rd level Efficiently implement defined fault processes Continuous alignment with all other IT Teams as well as market teams
Commercial awareness and customer focus Degree in business administration, IT or comparable qualification Several years of experience in complex product environments, preferably in financial services Understanding needs of the A+ customer segments Experience in managing interdepartmental international task forces Affinity to IT related processes and understanding of MasterPlan structures is a plus Soft, respectful and motivating in tone but persistent in getting results Team Player Good analytical skills, quick perception and goal orientation Assertiveness, decision-making ability, as well as strong communication and motivation skills Experience with ITIL, Agile methodology (e.g. Scrum, SAFe etc.) and ServiceNow is a plus Good German and English language skills

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