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IT Product Owner Cloud Services (m/f/d)
Wuppertal, Düsseldorf
Aktualität: 28.06.2022


28.06.2022, Vorwerk Services GmbH
Wuppertal, Düsseldorf
IT Product Owner Cloud Services (m/f/d)
The IT Product Owner Cloud Services (m/f/d) is responsible for the performance and evolution of strategic Global IT Infrastructure Cloud services, by: Managing Cloud services and involved suppliers Defining Key Performance Indicators to monitor Cloud service delivery considering business requirements Managing Cloud suppliers considering contractual obligations and performance targets Managing Cloud supplier relationships up to Executive level Driving continuous improvement of service Co-ordinating, facilitating and motivating a cross-functional team of Vorwerk managers involved in different stages of the service lifecycle as «Cloud Service Tower Co-Ordinator», thus ensuring an aligned Cloud service roadmap In addition, the IT Product Owner Cloud Services (m/f/d) takes over the responsibility as a Process Owner for minimum one ITIL process across Vorwerk's Global IT, including Promotion of the process to Global IT suppliers and Vorwerk Global IT personnel Alignment and optimization of interfaces to other Global ITIL processes Supervision and evolution of process measurement Required readjustments and evolution towards ITIL V4
KNOW-HOW, TECHNICAL SKILLS AND EXPERIENCE Successfully completed university degree in Computer Science, Engineering, or other equivalent technical disciplines 3-5 years experience as service manager providing IT services, alternatively 3-5 years experience as IT Project Manager with good success history Sufficient Knowledge of service management frameworks (e.g. SIAM, ITIL, COBIT) - ideally ITIL® foundation V4 certified Budget and financial management skills Good understanding of IT, particularly Cloud sourcing and involved technologies Experienced in managing and steering Cloud contracts English and German language skills are a must BEHAVIORAL COMPETENCIES Ownership mindset and hands-on mentality Good communication, facilitation and negotiation skills Good analytical skills Integrative way of working in a matrix organization and a multi-supplier environment Intercultural competencies with experience in international collaboration



IT Product Owner Cloud Services (m­­/­­f­­/­­d)

Wuppertal, Düsseldorf