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Technical Support Specialist (m/f/d) BLK Product Line
Aktualität: 13.10.2021


13.10.2021, Hexagon Geosystems Services AG (Schweiz)
Technical Support Specialist (m/f/d) BLK Product Line
International support level 2 for hardware and corresponding software of BLK product line Close cooperation with regional support and sales teams as well as product management Understanding customer requests and ensuring positive customer experience Identifying and recreating reoccurring, systematic or complex problems Developing and sharing workflow solutions and technical documentation Documentation and monitoring of customer cases and knowledgebase (CRM) Testing our products and giving feedback on technical test results to the product developer team Technical training
Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain Three years or more of technical support work experience Experience with imaging or scanning systems and corresponding software Knowledge of CRM systems, preferably Analytical and solution-oriented way of thinking Excellent communication skills, strong customer orientation Ability to work on your own and in a team Native or fluent English. German, French or other languages beneficial



Technical Support Specialist (m­­/­­f­­/­­d) BLK Product Line