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IT Support Engineer (f/m/d)
Heidelberg
Aktualität: 22.04.2024
Anzeigeninhalt:
22.04.2024, European Molecular Biology Laboratory (EMBL)
Heidelberg
IT Support Engineer (f/m/d)
Your role to provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows, and Linux desktops and mobile devices. This includes system and software deployment (SCCM/Jamf), system configuration (user profiles, network, printing, email, etc.), and effective troubleshooting on the aforementioned platforms
to provide our users with a knowledgeable, friendly, and reliable IT helpdesk.
to ensure excellent service quality and user satisfaction through adequate tracking of support tasks, change management, and efficient communication with our users
to contribute to the continuous improvement of EMBL's IT infrastructure, user experience, and support processes
IT and Infrastructure
At least 2 years of work experience in a professional IT support environment
A degree in computer sciences or equivalent practical experience
Technical expertise in managing and supporting desktop and mobile OSs
Hands-on experience with Windows, Linux, and Mac OS devices
Good knowledge of Windows Active Directory and computer networks
Good Linux skills
Familiarity with enterprise-level integration of desktop and mobile systems, including areas such as network access, file systems/shares, and email
English professional proficiency
Excellent problem-solving and multitasking skills
Good communication skills
Experience in enterprise-level configuration management and software deployment using Microsoft SCCM and Jamf Pro
Good knowledge of VMware and VDI (Horizon) technologies
Good knowledge of Microsoft Exchange Server and Microsoft Cloud technologies
Good knowledge of the German language
Berufsfeld
Informationstechnologie, TK
IT/TK Softwareentwicklung
IT/TK Netzwerke, Systeme
Softwareentwicklung
Systemadministration, Netze
Standorte
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