Solutions Architect Customer Service Solutions

Consult with clients and collaborate with CX DreamTeam, transformative designs, and the architectural vision for complex solutions addressing client needs (primarily within the Genesys Cloud CX ecosystem). Provide multi-technology consulting services encompassing all aspects of application software, infrastructure, and related technology components. Develops solution architectures: Contributes to designing solutions in specific business, infrastructure, or functional areas. Evaluates architectures: Identifies and compares alternative approaches, considering cost, performance, and scalability trade-offs. Creates solution specifications: Produces detailed specifications for cloud-based or on-premises components, tiers, and interfaces, using selected services and products. Supports project execution: Prepares technical plans and applies design principles that comply with enterprise and solution architecture standards, supporting change programs or projects. Manages client requirements: Takes responsibility for understanding client needs, gathering data, delivering analysis, and resolving problems. Tracks technology trends: Monitors the external environment to stay informed about emerging technologies. Communicates knowledge: Creates reports and technology roadmaps, sharing knowledge and insights with others. Designs solution components: Designs components using appropriate modeling techniques, following agreed-upon architectures, design standards, patterns, and methodologies. Considers stakeholder needs: Creates multiple design views to address the concerns of different stakeholders and handle both functional and non-functional requirements, including proof-of-concept (POC) development. Maintains design quality: Reviews, verifies, and improves own designs to ensure they meet specifications. Contributes to service development: Provides knowledge and contributes to the development of new go-to-market services relevant to specific industries (verticals). Operates across domains: Works across both technical and business domains within the enterprise architecture and value chain to develop holistic and integrated solutions.