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Global Support Engineer (m/f/d)
Aktualität: 14.06.2024


14.06.2024, Advantest Europe GmbH
Global Support Engineer (m/f/d)
As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation you will manage the delivery of technical solutions to address the customer's needs. You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner. Recognized as the global technical support expert for Advantest Semiconductor Test Systems Accountable for global technical escalation management Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction Conduct training to propagate knowledge to all regional service organizations worldwide Responsible for installed base product quality, reliability and compatibility Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer
Bachelor or Master degree in Mech. Engineering, Mechatronics, Electronics, Physics or related - ideally with experience as R&D, Production or Support Engineer Structured and success-oriented problem solver Wish: successfully managed cross functional and cross geographical projects Required Soft Skills: Effective communication in spoken and written English Global teamwork skills Process oriented, structured and analytical thought process Can do attitude, proactive and self-disciplined Customer focused and understanding of customer requirements and needs



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