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IT Support Technician (m/f/d)
München
Aktualität: 09.09.2021

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09.09.2021, St. George's School Cologne
München
IT Support Technician (m/f/d)
Provide initial resolution or diagnosis of IT incidents, escalating appropriately where needed. Provide initial help and advice to end users who request additional services. Perform basic IT maintenance tasks in line with documented procedures and best practice. Escalate more complex incidents, change requests, purchase requests and technical enhancement requests to relevant staff. Communicate fully and promptly with the Support Desk Administrators. Maintain a high level of customer service. Complete tasks within SLAs or agreed timescales as far as reasonably possible. Maintain accurate and up-to-date documentation. S upport the fulfilment of the IT Department's continuous improvement plan. Support project work as required. From time to time, complete other tasks of a similar scope and level of responsibility as directed by the Head of IT and/or IT Operations Supervisor.
Basic IT qualification or a standard qualification in Mathematics and a Science subject would be an advantage Basic knowledge of networking or helpdesk systems would be advantageous Experience of working in a similar context would be desirable Experience in supporting large Windows 10 environments Experienced in 1 st and 2 nd Level Support for users Working knowledge of spoken and written English is essential

Berufsfeld

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