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Senior Director Service (f/m/d)
20.06.2024
ecovium GmbH
Düsseldorf, Neustadt am Rübenberge
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Senior Director Service (f/m/d)
Düsseldorf, Neustadt am Rübenberge
Aktualität: 20.06.2024
Anzeigeninhalt:
20.06.2024, ecovium GmbH
Düsseldorf, Neustadt am Rübenberge
Senior Director Service (f/m/d)
Ihre Aufgaben:
As Director Service, you will not only be responsible for managing and developing our service departments, but also provide impetus for excellent customer support and advice. With your motivating leadership, you will not only ensure first-class service provision, but also implement measures to increase customer satisfaction. Become part of our team and actively shape the success story of our company!
Management and further development of the service departments.
Training and induction of new consultants and creation of clear career plans.
Responsibility for the development and implementation of escalation processes.
Close cooperation with product management.
Ensuring a high standard of quality in customer advice and support.
Responsibility for the development and implementation of measures to increase customer satisfaction.
Das bringen Sie mit:
Relevant experience in management and personnel leadership, ideally in the logistics and/or software environment.
Experience in legal, especially in contract law and in conducting negotiations.
Strong negotiation, communication and presentation skills as well as the ability to deal confidently and empathetically with employees and customers.
Convincing personality with assertiveness and the ability to create sustainable added value for the company.
Independent, proactive working style that is nevertheless team-oriented.
Understanding of how to use AI in combination with other tools (Jira, Confluence, BI) and good reporting skills.
Fluency in English and German.
Willingness to travel frequently between the different office locations and markets.
What we expect:
You thrive in the agile, extremely dynamic environment of our company, actively taking things into your own hands and delivering results. You'll support the creation of new structures and processes that help drive the professionalization and scalability of our company. You communicate openly, rely on diversity and different perspectives, work professionally and show appreciation for your colleagues. You actively shape the future of our company and act with courage. You question the tried and true without being judgmental - and risk the new without being exaggerated. You have a strong will to contribute to the development of sustainable logistics solutions with all your skills and knowledge.
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